Remote Support

What is remote support?


‘Remote support the enablement of an IT technician or a support representative to connect to a remote computer from their consoles via the Internet and work directly on the remote system. Although its main focus is the access to computers located anywhere in the world. Remote support applications also provide features like file transfer, desktop sharing, file synchronization, command line or guest accessibility’. – Wikipedia.

In laymen’s terms, provided you have an internet connection, Altech technicians can log into your computer anytime, anywhere in the world to assist you.


Why ‘Altech Remote Support’ excels.


There are ample benefits with remote support, we are able to login to your computers without needing to send a technician or have the computer brought into our service centre. Having your computer fixed on the spot while you watch the technician work form the comfort of your home or office, you can literally be at the beach and we can still fix your problem.

As the need for remote support has exponentially increase over the years Altech has developed proprietary software ‘Altech Remote Support’ which we recommend for our clients to use, this can be downloaded from our tools section of the website. Alternately you can go directly to our support site to initiate a support session. Although all Altech technicians are affluent in all methods and standards of remote support and are highly trained in alternate remote support software, which maybe a preferred method. These include Teamviewer, LogMeIn, GoToMyPc, Real VNC just to name a few.

Altech has been supporting international and interstate clients for over 20 years, our ability to conform to international and national time zones, multilingual software support, procedures, regulations and licensing has exceled and is delivered with the highest quality and confidence.

Altech Remote Support is available throughout Australia and the world supporting, from your holiday traveller to a multinational company. Many of our clients have multiple offices overseas, interstate or in remote locations. Altech Remote Support provides a once rarity in the level of IT support only available to large companies the dedicated IT staff. With technology as advanced as it is now, and internet capacity is the fastest it has ever been, remote support has become the norm in many ways. However, we are also able to supply local resources to provide hands on assistance and support.

Some of our current support locations include but not limited to are , AUS – NSW, QLD, VIC, WA, ACT, SA, INT – South Korea, Hong Kong, Bali, New Zealand, Singapore, Thailand, Italy, Russia, Ukraine, Vanuatu, UK, Israel, South Africa.

Altech Remote Support has been mostly beneficial to our aged and less mobile members of the community. With very simple to use voice and chat support included in every remote session once impossible repairs have become a daily scenario.

Please feel free to come into our office to speak to one of our specialists on how Altech can benefit you, your family and your work with Altech Remote Support. Please also feel free to contact our friendly staff via our ‘contact us’ link.