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Privacy Policy

Privacy Policy

May 2018

Altech IT Group Privacy Policy

Altech IT is an IT service provider that provides a range of IT services. These services include datacentres, private cloud and managed services such as infrastructure support, call centre services, payroll and business processing outsourced services. Altech IT is fully committed to ensuring the proper, open and transparent management and use of all personal information and/or data it collects and handles complies with applicable privacy laws. This privacy policy applies only to external personal information and/or data provided by clients, suppliers and other external third parties that Altech IT interacts with.

This Privacy Policy (Policy) applies to all of Altech IT’s entities and its affiliated entities in countries in which Altech IT operates and subject to the applicable privacy laws in the jurisdiction where the entity operates (refer to altechit.com.au for our locations).  It sets out Altech IT’s policy on the management of personal information and/or data that it may receive or collect.

Personal information and personal data for the purpose of this Policy is defined as “any sort of information or an opinion about an individual, whether true or not”, and includes all personal data about an individual, or which can be used to identify an individual either directly or indirectly (referred to collectively as “Personal Information”).

A sub-category of Personal Information is sensitive information and data. For the purposes of this Policy, sensitive information and data includes information of a particularly sensitive nature, such as information relating to an individual’s health, racial or ethnic origins, political opinions, membership of a trade union or political association, religious beliefs or affiliations, philosophical beliefs, sexual preferences or criminal record.

If you are an EU resident, then please refer to the “GDPR Statement” as a separate link on our website, which explains your rights and our obligations under the GDPR regime.

 

WHAT PERSONAL INFORMATION DOES ALTECH IT COLLECT, FROM WHOM AND FOR WHAT PURPOSE? 

Altech IT will only collect Personal Information that is necessary for its functions and activities. It will only collect Personal Information by fair and lawful means. Altech IT may collect and process personal information through a variety of means, including, as examples, access to Altech IT sites or services, employment processes, or correspondence with Altech IT representatives, through purchase of goods or services or in the course of an online services.  Altech IT collects and holds different categories of information depending on the services being provided and the jurisdiction in which those services are being provided. The following types of Personal Information may be collected:

  1. a)         Information about Altech IT’s Contractors and Suppliers

Altech IT collects, directly from our contractors and suppliers, Personal Information about them. This Personal Information includes their name and contact details which allows them to be contacted. For workplace health and safety reasons we may also collect from contractors certain Sensitive Information with consent; for example, medical information a contractor has provided us about any injuries he or she may currently suffer.

From third parties, we may also collect feedback and information relating to our contractors and suppliers’ performance of services for Altech IT. This information is collected for the purposes of monitoring our contractors and suppliers’ performance of services and to ensure that we are able to provide the highest quality products and services to our customers.

  1. b)         Information about job applicants

Applicants for a position at Altech IT will be asked to supply details relevant to the job application such as name, contact details, information contained in CVs, driver’s licence or passport. We may also collect from third parties identified as referees Personal Information relating to the applicant. This information is used for the purposes of determining suitability for the vacant role.

  1. c)          Information about customers and their employees and customers

Personal Information may be collected from customers such as name, contact details, bank account and credit card details.

All customer Personal Information collected by Altech IT is used for our business functions and activities. These include:

  • for billing purposes and order fulfilment;
  • to contact customers about our provision of services;
  • to maintain account details;
  • to provide technical support e.g. account creation, password reset;
  • to provide information on request about our products and services;
  • to streamline and personalise customer experience while dealing with Altech IT;
  • to undertake customer satisfaction surveys and to tailor Altech IT information, services or products in order to improve and enhance those services and products provided to our  customers.

Altech IT may also collect from its customers Personal Information relating to its employees and customers; for example, payroll information. This Personal Information is used so that we can facilitate provision of the services our customers have requested.

Occasionally, Altech IT uses aggregated Personal Information derived from use of our products and services to provide Altech IT with anonymous demographic and customer usage information. This information does not identify individuals. This anonymous, aggregated information is used to improve Altech IT services and products.

 

QUALITY OF PERSONAL INFORMATION 

Altech IT will ensure, to the extent reasonably possible, that Personal Information collected, used or disclosed is accurate, up-to-date, complete and relevant. If Altech IT becomes aware that any of the Personal Information it holds is inaccurate it will take prompt steps to update its records so that those records are correct.

 

DATA SECURITY 

Altech IT takes active measures to ensure the security of Personal Information it holds is protected from misuse, interference, loss and unauthorised access, modification or disclosure.

All Altech IT ICT devices, storage and channels are subject to continuous monitoring, logging analysis and audit. Altech IT may choose to contract a third party to perform those functions.

All Personal Information is stored at secure premises using good quality security protocols.

Altech IT security systems are regularly reviewed and updated to maintain the integrity of the Altech IT security posture.

 

ACCESS AND CORRECTION OF PERSONAL INFORMATION 

Subject to verification of identity, any Personal Information held about an individual may be accessed, updated or corrected by application to an Altech IT Privacy Officer (for contact details, see section 9 below).

There is generally no fee for an individual to make a request or to be provided access to his or her Personal Information. However, depending on the complexity of the request a reasonable processing fee may be charged in some cases.

Altech IT will endeavour to respond to access and correction of Personal Information within 15 business days after a written request is received by a Altech IT Privacy Officer.

 

DIRECT MARKETING 

Altech IT will only engage in direct marketing practices in accordance with the laws of the relevant country or jurisdiction. At any time an individual or organisation may contact Altech IT to request that they no longer receive any marketing material or information from Altech IT.

For email communications, Altech IT also provides a simple opt-out (unsubscribe) mechanism that individuals can easily submit at any time.

If you feel at any stage we have incorrectly used your Personal Information for direct marketing, please contact us immediately (for contact details, see section 9 below).

 

DISCLOSURE AND RETENTION OF PERSONAL INFORMATION 

As part of providing services to a customer, Altech IT may disclose Personal Information to third party suppliers and contractors of services or retain and disclose Personal Information as authorised by law for example metadata.

Altech IT may disclose some Personal Information to its affiliated entities in countries in which Altech IT operates for the purposes of providing services to our customers, including technical support. Such disclosure is subject to the privacy laws applicable in the jurisdiction where that affiliated entity is located. A formal intragroup agreement is in place to ensure all Personal Information is properly protected at all times for transfers within the Altech IT global group.

Altech IT only retains Personal Information for as long as required by applicable law or as needed for our business functions and activities. If Personal Information is no longer needed it is then destroyed or disposed of in a secure manner.

 

INTERNATIONAL DATA TRANSFERS

As a provider and user of IT Services including cloud services, Altech IT retains Personal Information on servers that may be located in a number of overseas countries.

Altech IT recognises and respects the varying national laws and obligations and their impact on cross-border data transfers when transferring or processing Personal Information outside of the country of collection for the purposes identified above. Altech IT will take all reasonable steps to ensure that no person or entity, breaches any relevant privacy and data protection laws using a variety of lawful data transfer mechanisms and contractual agreements for privacy and data protection.

 

WEBSITE BROWSING 

Accessing Altech IT’s websites will result in some information being logged including the time of access, IP address and the pages that have been viewed or accessed.

Altech IT’s websites may contain links to external websites. Altech IT is not responsible for the content or privacy policies that govern such external websites.

 

PRIVACY ISSUES 

Altech IT has legal obligations under privacy legislation to hold information securely and to use it appropriately in accordance with our privacy policy.  If you feel we have breached these obligations, or have any questions about this Policy, or to raise any issues about privacy or data protection within Altech IT please contact a Altech IT Privacy Officer.

Email:      privacy@altechit.com.au

Due to the nature of the services that Altech IT provides, in most situations it will be impracticable for an individual to deal with us on an anonymous basis. However, Altech IT will consider anonymous requests on a case by case basis.

If you are not satisfied with Altech IT’s response and the issue relates to a privacy concern or alleged breach by Altech IT, you may take your complaint to the relevant government authority responsible for privacy and data protection.

 

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